Need a hand?

For help with Greedy Balloons, contact contact@beyondappstudio.com. Include your device model, app version and a short description of what happened. A screenshot can help; leave out passwords and payment details.

My purchased Lives haven't appeared

Allow the purchase to finish, check your connection, then open Life shop → Purchase help → Refresh purchases. Purchases awaiting approval are credited after payment confirmation. If the balance is still wrong, contact support before making another purchase.

Can I move my Lives to another device?

Lives belong to your guest player. Guest wallets do not automatically transfer to another device, and consumed Lives cannot be restored. Contact support if you have a purchase problem.

How do I use a complimentary support code?

If you receive a support code, open Life shop → Redeem support code and enter it exactly as provided. Codes are case-sensitive. A valid code refills your ordinary Life balance to 25 and preserves a larger balance. You can reuse it after spending Lives while the code remains active.

How do I request a refund?

For an App Store purchase, use Apple's Report a Problem website. Apple reviews App Store refund requests. For Google Play purchases, see Google Play's refund instructions. Google reviews those requests. Deleting your player does not automatically request a refund.

How do I report a player?

In Arena, use the “…” menu beside that player's score or winner banner. Choose a report reason or block the player. You can unblock someone through your own player menu.

How do I delete my player?

Open Arena → your own “…” menu → Delete player and confirm. Your scores, profile and unused Lives are removed, and solo play remains available. You can also request deletion without opening or reinstalling the app. See the privacy policy for details about retained transaction records.

Community rules

Public nicknames and Arena scores must follow our Community rules. Use a player’s menu to report or block them, or email support with a concern.

Advertising choices

When available for your account and region, open Life shop → Ad privacy choices to review Google's advertising consent settings.