Delete your player

You can delete your guest account and associated data from Greedy Balloons: Endless Climb, operated by Beyond Software LLC, on iOS or Android.

In the app

Open Arena → the “…” menu beside your own score → Delete player, then confirm. Solo play remains available. Joining Arena afterward creates a new guest player.

Without the app

You do not need to reinstall the app or sign in to request deletion. Email contact@beyondappstudio.com with the subject Greedy Balloons player deletion.

Include your nickname, whether you played on iOS or Android, and any details you already have that can help identify your guest player, such as a recent score or a screenshot. If you purchased Lives, a store order reference may help verify ownership. Do not send passwords, payment-card details or identity documents.

We will reply if we need more information to identify and verify the correct guest account. We do not delete an account solely from a public nickname, because nicknames can be shared by different players.

What is removed

Deletion removes your guest identity, profile, online scores, flight records, reports involving your player and unused Lives. In-app deletion also clears the local best score on that device. An email request cannot erase settings stored locally on a device we cannot access; you can remove those by clearing the app’s data or uninstalling it.

We also request deletion of your RevenueCat customer profile. Provider processing may finish after the game's account is removed.

What is retained

We retain the minimum purchase-accounting records needed for fraud prevention, receipt deduplication and refund handling, plus a player-identifier deletion marker that prevents delayed payments or old login tokens from recreating the deleted account. These records do not keep your public nickname or score. Retention continues while needed for those purposes; the game does not currently apply a fixed automatic expiry to these records. Store providers may retain payment records as required by their own legal obligations. See our privacy policy for details.

Deletion is permanent. It does not transfer unused Lives or automatically request a refund. For refund instructions, visit Support.